General Questions
1. What makes Majestic Boughs Candle unique?
At Majestic Boughs Candle, we create more than just candles—we craft moments of warmth, comfort, and serenity. Our candles are made with a luxurious blend of coconut wax, coconut apricot wax, and soy wax, ensuring a clean, long-lasting burn that enhances any space. Each fragrance is thoughtfully curated to evoke fresh, inviting aromas that transform your surroundings. Whether you choose a classic cotton wick or our signature wood wick for a soft, crackling ambiance, every candle is designed to provide a beautiful and immersive experience. Rooted in quality, sustainability, and timeless elegance, Majestic Boughs Candle is made to elevate everyday moments into something truly special.
2. Where are your candles made?
Our candles are lovingly handcrafted in the United States in our artisanal studio, where quality, sustainability, and timeless elegance come together. Every batch is carefully produced by skilled artisans who infuse each candle with passion and attention to detail, ensuring a truly exceptional product every time.
3. Do you have seasonal or limited-edition candles?
We’re excited to bring seasonal and limited-edition candles to our collection in the future! As we grow, we plan to introduce exclusive scents that capture the essence of each season and special moments throughout the year. Stay tuned by signing up for our newsletter or following us on social media for updates on new releases and limited-time offerings.
Product & Ingredients
4. What kind of wax do you use?
We use a blend of coconut wax, coconut apricot wax, and soy wax, which are clean-burning, sustainable, and provide excellent scent throw.
5. What type of wicks do you use?
We use both high-quality cotton wicks and our signature wood wicks to create the perfect burning experience. Our cotton wicks provide a classic, steady flame, while our wood wicks offer a soft, crackling ambiance reminiscent of a cozy fireplace. Each wick is carefully chosen to complement our wax blends, ensuring a clean, even burn that enhances the fragrance and warmth of every candle.
6. Are your candles vegan and cruelty-free?
Yes, our candles are vegan and cruelty-free. We use plant-based wax blends, including coconut wax, coconut apricot wax, and soy wax, along with high-quality fragrance oils that contain no animal-derived ingredients. At Majestic Boughs Candle, we believe in creating products that are both luxurious and ethical, ensuring that none of our materials or final products are tested on animals.
7. Are your fragrances safe?
Absolutely! Our fragrances are carefully selected to be safe and high-quality. We use premium fragrance oils that are free from phthalates, parabens, and other harmful chemicals, ensuring a clean and enjoyable scent experience. At Majestic Boughs Candle, we prioritize both luxury and well-being, so you can feel confident knowing our candles are crafted with ingredients that create a safe and inviting atmosphere in your home.
Burning & Care
8. How do I get the best burn from my candle?
To get the best burn from your Majestic Boughs Candle, follow these simple tips:
- Trim the wick before each burn—cotton wicks should be about 1/4 inch, and wood wicks should be about 1/8 inch to ensure a steady flame.
- Let the wax melt evenly across the surface on the first burn to prevent tunneling and maximize fragrance throw.
- Burn your candle for 2-4 hours at a time to maintain an even wax pool and extend its life.
- Keep your candle in a draft-free area to prevent an uneven burn and minimize soot.
By following these steps, you’ll enjoy a clean, long-lasting burn that enhances the beauty and warmth of your space.
9. Why is my wood wick not staying lit?
If your wood wick is not staying lit, it may be too long or have excess charred wood from a previous burn. Try trimming the wick to about 1/8 inch and remove any loose or burnt pieces before relighting. Also, ensure your candle is burning in a draft-free area, as too much airflow can cause the flame to extinguish. If the wick is still struggling, let the wax pool reach the edges of the container on the first burn to help maintain an even melt and consistent flame. Following these steps will help your wood wick burn beautifully and evenly.
Orders & Shipping
10. How long will it take to receive my order?
Orders typically ship within 5-10 business days after the fulfillment stage, where each candle is carefully prepared, checked for quality, and packaged with care. Delivery times vary based on your location and selected shipping method.
11. Do you offer international shipping?
Currently, we ship within the U.S. only, but we hope to expand soon!
12. What if my candle arrives damaged?
We take great care in packaging, but if your candle arrives damaged, please email us at miriam@majesticboughscandle.com within 48 hours with photos, and we’ll make it right.
13. Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make changes, contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate.
Returns & Exchanges
14. What is your return policy?
Due to the nature of our products, we do not accept returns on used candles. However, if there’s an issue with your order, please reach out within 7 days of delivery, and we’ll be happy to assist.
15. Do you accept exchanges?
We can exchange unused and unopened candles within 30 days of delivery. Customers are responsible for return shipping costs.
Contact Us
Still have questions? Reach out to us at miriam@majesticboughscandle.com or follow us on social media for updates and exclusive offers!